Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collection, select your preferred product, and proceed to checkout. Follow the prompts to complete your order securely.

Can I cancel or change my order?

Orders can only be changed or cancelled before they are processed. Once your order has been dispatched, changes are no longer possible.

How do I know if my order was successful?

You will receive an order confirmation email shortly after completing your purchase.

Shipping & Delivery

How long does delivery take?

Orders are processed within 1–3 working days. Delivery typically takes 3–7 working days depending on your location in South Africa. Check the product page for more information.

Do you deliver nationwide?

Yes, we deliver across South Africa using trusted courier partners.

How much does shipping cost?

Shipping starts from R99. Orders over R3000 qualify for free delivery.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email.

Do I need to be present for delivery?

Yes, a signature is required upon delivery to ensure your order reaches you safely.

Returns & Refunds

Can I return an item?

Yes, returns are accepted within 7 days of delivery, provided the item is unused, unworn, and in original packaging.

What items cannot be returned?

For hygiene reasons, earrings and certain personal items cannot be returned unless defective.

How does the return process work?

Once your return is approved, we will arrange a courier to collect the item directly from your address.

What happens if my return is rejected?

If the item does not meet our return conditions, it will be sent back to you and no refund will be issued.

Do I pay for return shipping?

A return collection fee may apply for change-of-mind returns. Returns for defective or incorrect items are free.

When will I receive my refund?

Refunds are processed after the returned item has been received and inspected.

Products

Are your products authentic and new?

Yes, all products sold by Noak are brand new and carefully selected for quality and style.

Will the product look exactly like the images?

We aim to display products as accurately as possible, but slight variations may occur due to lighting or screen settings.

Do your watches come with a warranty?

Warranty coverage may vary depending on the product. Please refer to the product description for specific details.

Are your products durable?

Our products are selected for quality and everyday wear, including materials like stainless steel and durable finishes.

Payments

What payment methods do you accept?

We accept secure online payments via major payment gateways. Available options will be displayed at checkout.

Is it safe to shop on your website?

Yes, our website uses secure encryption and trusted payment providers to protect your information.

What currency do you use?

All transactions are processed in South African Rand (ZAR).

General

Do you have a physical store?

Noak is an online store, allowing us to offer a wide range of products and competitive pricing.

How can I contact you?

You can contact us via email at support@noak.co.za. Our team is ready to assist you.

Do you offer discounts or promotions?

Yes, we occasionally run promotions. Follow us or check the website regularly for updates.

What if I entered the wrong delivery address?

Please contact us immediately. We can only update the address if the order has not yet been dispatched.

What happens if my order is delayed?

While we aim to deliver on time, delays may occur. If so, we will notify you and keep you updated.