Frequently Asked Questions

Simply browse our collection, select your preferred product, and add it to your cart. Follow the checkout prompts to complete your order securely.

Yes, you will receive an order confirmation email shortly after successfully completing your purchase.

If you need to change or cancel your order, please contact us as soon as possible. We will try to accommodate requests received before your order has been processed or dispatched. Once an order has entered processing, been dispatched or handed to the courier, cancellation may no longer be possible as a simple pre-dispatch cancellation. Where applicable, statutory consumer cancellation and return rights continue to apply.

Orders are generally processed within 5–7 working days. Once dispatched, delivery usually takes a further 2–5 working days, depending on your location within South Africa. The estimated total delivery timeframe is approximately 7–12 working days. These are estimated timeframes and may be affected by courier delays, public holidays, severe weather, remote-area delivery requirements or other circumstances outside Noak’s control.

Yes, we deliver nationwide using established courier and delivery services operating within South Africa. The courier service used may depend on your delivery address, the size and weight of your order, product availability and courier coverage in your area.

Shipping costs are calculated based on your delivery location and are displayed at checkout before you complete your purchase. Our standard shipping starts from R99 nationwide. Orders of R1,000 or more qualify for free shipping, subject to the applicable shipping terms displayed at checkout. Additional charges may apply to certain remote or difficult-to-service areas where applicable.

Yes. Once your order has been dispatched, you will receive tracking information where tracking is available. You can use the tracking details provided to monitor the progress of your delivery.

A signature or other form of delivery confirmation may be required upon delivery, depending on the courier service and delivery circumstances.

If your order does not arrive within the estimated delivery timeframe, please contact us so that we can investigate the shipment with the relevant courier service. If the order is confirmed as lost in transit or not delivered, Noak will work with the courier service to determine the appropriate resolution, which may include a replacement where available or a refund.

Our returns policy depends on the reason for the return. For a voluntary change-of-mind return, Noak may accept a return within 7 days of delivery, provided the product is unused, in its original condition and meets the applicable return requirements. This voluntary 7-day return option does not limit or replace any statutory consumer rights that may apply under South African law. Where a statutory cooling-off right applies to a qualifying transaction, the applicable legal cancellation and return rights will apply. If you receive a wrong, damaged or defective item, different return and remedy provisions may apply. Please contact us as soon as reasonably possible so that we can assist. Nothing in this policy limits or excludes any consumer rights that cannot lawfully be limited or excluded under South African law.

If you receive an item that is different from the product you ordered, please contact us as soon as reasonably possible. Please provide your order number, a description of the issue and photographs of the item received and packaging where applicable. Once the issue has been verified, Noak will arrange the appropriate resolution, which may include collection and replacement of the incorrect item or a refund if the correct item is unavailable. If the incorrect item was sent due to an error on our part, Noak will arrange the appropriate return process at no additional cost to you.

Please contact us as soon as reasonably possible, preferably within 48 hours of delivery, so that we can investigate the issue promptly. Please provide your order number, a description of the problem and clear photographs of the product and packaging. The 48-hour notification request helps us investigate courier-related damage and is not intended to limit any statutory consumer rights. Where applicable, defective or poor-quality goods may be subject to consumer remedies under South African law.

There are two ways to request a return or report an issue with your order. You can email us at support@noak.co.za or contact us via WhatsApp at +27 65 513 4239. Please provide your order number, product name, reason for the return and photographs where applicable. Our support team will review your request and provide instructions on how to proceed. Please do not send an item back without first contacting Noak and receiving return instructions, unless applicable law provides otherwise.

Return costs depend on the reason for the return. For voluntary change-of-mind returns, the customer may be responsible for applicable return collection or shipping costs. For incorrect items sent by Noak, we will arrange the appropriate return process at no additional cost to the customer. For damaged or defective products, return costs will be handled in accordance with the circumstances and applicable South African consumer protection laws. Where applicable law requires Noak to bear the return costs, we will comply with those requirements.

Once an approved return has been received and processed, Noak will initiate the applicable refund. For standard refunds, please allow 5–10 working days after the refund has been processed for the funds to reflect in your account, depending on your bank or payment provider. Certain statutory cancellations or cooling-off rights may have different legally prescribed refund timeframes.

Where a monetary refund is due, refunds will generally be issued using the original payment method used to place the order, where technically possible. Where an original payment-method refund is not technically possible, we may contact you to arrange an alternative refund method. Where applicable and agreed with the customer, store credit may also be offered as an alternative to a monetary refund.

We accept secure online payment options through our payment gateway, including EFT, cards and iKhokha, where available. The payment options available to you will be displayed during checkout.

We use security measures and trusted payment service providers to help protect your information. Payment transactions are processed through the applicable payment service provider. Noak does not directly store complete payment card details on its own website servers. All transactions are processed in South African Rand (ZAR).

Yes, products sold by Noak are represented as new products sourced from reputable suppliers and distributors. Noak is an independent retailer and is not an authorised dealer or representative of the brands sold on this website, unless expressly stated otherwise.

Where applicable, eligible products may be covered by a manufacturer’s or supplier’s warranty. Warranty periods and terms vary by brand and product. Please refer to the relevant product page or contact our customer support team before placing your order if you have questions about warranty coverage. Any manufacturer’s or supplier’s warranty is in addition to statutory consumer rights where required by applicable South African law.

We aim to display products as accurately as possible. However, slight variations may occur due to lighting, photography, screen settings or differences between individual product batches. Where product specifications or colours are material to your purchase, please refer to the product description and specifications provided on the relevant product page.