Warranty Policy

At Noak, we are committed to offering quality products and excellent customer service. Many of the products we sell are covered by a manufacturer’s warranty. Warranty periods and conditions vary depending on the product and brand.

Manufacturer’s Warranty

Where applicable, products are covered by the original manufacturer’s warranty. The warranty period is stated on the product packaging, in the product description, or in the documentation supplied with the item.

If you believe your product has developed a manufacturing fault during the warranty period, please contact our support team before returning the item.

What’s Covered

The warranty generally covers:

• Manufacturing defects
• Faulty workmanship
• Material defects under normal use

If the product is found to have a genuine manufacturing defect, we will assist with a repair, replacement, or refund in accordance with the manufacturer’s policy and the Consumer Protection Act.

What’s Not Covered

The warranty does not cover damage resulting from:

• Accidental damage
• Misuse or abuse
• Normal wear and tear
• Incorrect installation or assembly
• Unauthorized repairs or modifications
• Water damage (unless the product is specifically designed for water exposure)
• Damage caused by negligence or improper care

Products showing signs of misuse may not qualify for warranty claims.

Warranty Claims

To submit a warranty claim, please provide:

• Your order number
• A description of the problem
• Clear photographs or videos showing the fault
• Any additional information requested by our support team

Once your claim has been received, we will assess the information and advise you on the next steps. In some cases, the product may need to be returned for inspection before a decision can be made.

Return Shipping for Warranty Claims

If a product is confirmed to have a manufacturing defect within the warranty period, Noak will arrange or reimburse reasonable return shipping costs where applicable.

If inspection shows that the issue is not covered under warranty, the customer may be responsible for the cost of returning the item.

Processing Time

Warranty assessments typically take 5–10 business days after the product has been received. Some manufacturers may require additional time depending on the nature of the claim.

Consumer Protection

Nothing in this Warranty Policy limits or excludes your rights under the South African Consumer Protection Act (CPA). Where the CPA provides greater protection than a manufacturer’s warranty, the provisions of the CPA will apply.

Need Assistance?

If you have any questions about a warranty claim, please contact our support team.

Email: support@noak.co.za
WhatsApp: (+27) 65 513 4239
Business Hours: Monday – Saturday, 8:30 AM – 5:00 PM