Terms and Conditions

Last Updated: 27 July 2026

1. Introduction

Welcome to Noak.

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Noak website at https://www.noak.co.za/, including your purchase of products and use of any services made available through the website.

The website and online retail business are operated by Zotho Group (Pty) Ltd, a registered South African company, under the trading and retail brand Noak.

By accessing, browsing or using our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you should not use the website or place an order through it.

These Terms should be read together with our:

• Privacy Policy
• Shipping & Returns Policy
• Warranty Policy
• Cookie Policy
• Any other policies published on the Noak website

Where applicable, these Terms are intended to operate in accordance with South African law, including the Consumer Protection Act 68 of 2008 (CPA) and other applicable legislation.

Nothing in these Terms is intended to limit or exclude any right or protection that you may have under applicable law where such limitation or exclusion is not legally permitted.

2. About Noak

The Noak website is operated by:

Legal Business Name: Zotho Group (Pty) Ltd
Trading Brand: Noak
Company Registration Number: 2014/160818/07
Business Location: Randburg, Johannesburg, Gauteng, 2194, South Africa
Mailing Address: P.O. Box 262, Randburg, Randburg, Johannesburg, Gauteng, 2125, South Africa
Website: https://www.noak.co.za/

General Support: support@noak.co.za
Sales Enquiries: sales@noak.co.za
WhatsApp: +27 65 513 4239

Noak operates primarily as an online retailer.

Customer collections and physical visits are available by appointment only.

Business Hours

Monday – Saturday: 08:30 – 17:00
Sunday & Public Holidays: Closed

3. Definitions

For purposes of these Terms:

“Noak”, “we”, “us” or “our” means Noak and/or Zotho Group (Pty) Ltd, as applicable.

“Customer”, “you” or “your” means any person who accesses the website or purchases products from Noak.

“Website” means https://www.noak.co.za/ and any related pages, features or services operated by Noak.

“Products” means goods and merchandise offered for sale through the website.

“Order” means a request submitted by a customer to purchase one or more products.

“Business Day” means a day other than a Saturday, Sunday or public holiday in South Africa.

4. Eligibility to Use the Website

By using the website, you confirm that:

• You are legally capable of entering into a binding agreement; and
• The information you provide to us is accurate and complete.

If you are under the age of 18, you should only use the website with the involvement and permission of a parent or legal guardian where required by law.

We reserve the right to refuse or restrict access to the website where reasonably necessary to protect our business, customers or systems.

5. Website Use

You agree to use the website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of the website.
• Introduce malicious software or code.
• Attempt to copy, reproduce or exploit website content without permission.
• Use automated systems to scrape or extract website data without our written permission.
• Misuse promotional codes or discounts.
• Place fraudulent or intentionally misleading orders.
• Provide false or misleading information.
• Use another person’s account without authorisation.

We may suspend or restrict access to the website where we reasonably believe that these Terms have been breached.

6. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on the website are accurate and current.

However:

• Product colours may vary depending on your device or screen settings.
• Product images may be for illustrative purposes where indicated.
• Packaging may differ from images shown.
• Product specifications may change where manufacturers update products.
• Minor variations may occur between product images and the actual product.

Where a product has specific specifications or limitations, these will be communicated on the relevant product page where reasonably possible.

We do not guarantee that every product description, image or specification will always be completely error-free.

If we discover a material error relating to a product, we will take reasonable steps to correct the information.

7. Product Availability

All products displayed on our website are subject to availability.

A product being displayed on the website does not necessarily guarantee that it will remain available when you place an order.

If a product becomes unavailable after you have placed an order, we may contact you to discuss available options, which may include:

• Offering an alternative product;
• Providing an estimated restocking date; or
• Cancelling the affected order and processing any applicable refund.

Where a refund is due, it will be processed in accordance with applicable law and our refund procedures.

8. Product Pricing

All prices displayed on the website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may change from time to time without prior notice.

However, price changes will not affect an order that has already been accepted, except where permitted by applicable law.

Where applicable, prices displayed on the website will indicate whether VAT is included.

Delivery fees and other applicable charges may be added separately and will be communicated during the ordering process.

9. Pricing Errors

We take reasonable steps to ensure that prices displayed on our website are accurate.

However, an unintended pricing error may occasionally occur.

If we discover a material pricing error before an order has been accepted, we may contact you and provide you with the option to proceed at the correct price or cancel the order.

If an order has already been accepted and applicable law does not permit us to cancel or amend it, we will honour the transaction as required by law.

We will not intentionally use pricing errors to mislead customers.

10. Placing an Order

To place an order, you may be required to:

1. Select the product you wish to purchase.
2. Add the product to your shopping cart.
3. Provide the requested billing and delivery information.
4. Select an available payment method.
5. Review your order.
6. Accept these Terms and any applicable policies.
7. Submit your order and complete payment where required.

You are responsible for ensuring that the information provided during checkout is accurate and complete.

In particular, you should verify:

• Your name
• Email address
• Telephone number
• Delivery address
• Billing details
• Product selection
• Quantity
• Size, colour or variation, where applicable

We cannot be held responsible for delays or failed deliveries caused by incorrect information supplied by you, subject to your rights under applicable law.

11. Order Confirmation

After submitting an order, you may receive an email confirming receipt of your order.

An order confirmation acknowledges that we have received your order request. It does not necessarily mean that your order has been accepted.

Order acceptance may be subject to:

• Product availability;
• Successful payment;
• Verification of transaction information;
• Fraud prevention checks;
• Confirmation of delivery details; and
• Other reasonable checks.

We will notify you if your order has been accepted, cancelled or requires further information.

12. Cancelling or Rejecting Orders

We reserve the right to cancel or reject an order where reasonably justified, including where:

• A product is unavailable.
• There is a material pricing or product description error.
• Payment has not been successfully completed.
• Fraudulent or suspicious activity is suspected.
• The order appears to have been placed in breach of these Terms.
• We are unable to fulfil the order due to circumstances beyond our reasonable control.

Where we cancel an order after payment has been received and a refund is legally due, the applicable amount will be refunded in accordance with our refund procedures and applicable law.

Nothing in this section limits any rights you may have under the Consumer Protection Act or other applicable law.

13. Payment

We accept payment methods made available through the checkout process.

Payment may be processed through third-party payment service providers.

You agree to provide accurate payment information and confirm that you are authorised to use the payment method selected.

An order may only be processed once payment has been successfully authorised or otherwise confirmed, subject to the terms of the applicable payment method.

We do not knowingly retain complete payment card details unless this is specifically disclosed and lawfully managed.

14. Fraud Prevention

We may perform reasonable checks to prevent fraud and protect our customers and business.

These checks may include verifying:

• Payment information
• Customer details
• Delivery information
• Transaction activity
• Order patterns

If an order is flagged as potentially fraudulent or unauthorised, we may delay, reject or cancel the order where reasonably necessary.

Where legally required, we may report suspected fraudulent activity to relevant authorities.

15. Delivery

We aim to deliver orders within the estimated delivery period communicated during or after checkout.

Delivery times may vary depending on:

• Your delivery location
• Product availability
• Courier capacity
• Public holidays
• Weather
• Operational disruptions
• Other circumstances beyond our reasonable control

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Once your order has been dispatched, you may receive tracking information where available.

16. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Where a delivery cannot be completed due to an incorrect or incomplete address supplied by you, additional delivery charges or delays may apply, subject to applicable law.

We may require additional information from you to complete a delivery.

17. Delivery Delays

Although we work with delivery partners to ensure timely delivery, delays may occur.

We will make reasonable efforts to assist with delayed deliveries and communicate relevant information where available.

We are not responsible for delays caused by events outside our reasonable control, including:

• Severe weather
• Natural disasters
• Strikes
• Civil unrest
• Infrastructure failures
• Courier disruptions
• Government restrictions
• Unforeseen supply chain disruptions

Your statutory rights under applicable law remain unaffected.

18. Risk and Delivery

Unless applicable law provides otherwise, responsibility for the product will transfer in accordance with the applicable provisions of South African consumer law.

Nothing in these Terms is intended to unlawfully limit your rights regarding the delivery, quality, safety or performance of products purchased from us.

19. Returns, Refunds and Exchanges

Our returns, refunds and exchanges are governed by our Shipping & Returns Policy, which forms part of these Terms.

You may have rights under the Consumer Protection Act, including rights relating to defective goods, unsuitable goods in certain circumstances, and other statutory remedies.

Returns must be handled in accordance with our applicable returns process.

Where a return is approved, you may be required to provide:

• Proof of purchase
• Order details
• Relevant product information
• Photographs or other evidence where reasonably necessary

Nothing in our returns policy is intended to remove or restrict any consumer right that cannot lawfully be excluded.

20. Defective or Damaged Products

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• Your name
• A description of the issue
• Photographs or video evidence where appropriate

We will assess the matter and provide an appropriate remedy in accordance with applicable law and our returns procedures.

21. Warranties

Certain products may be covered by a manufacturer’s warranty or a warranty provided by Noak.

Where applicable, warranty information will be provided with the product or on the relevant product page.

Warranty claims may be subject to the manufacturer’s or supplier’s terms.

A warranty may not cover damage caused by:

• Misuse
• Neglect
• Accidental damage
• Improper installation
• Unauthorised modifications
• Normal wear and tear
• Failure to follow product instructions

Nothing in this section limits any statutory warranty rights that apply under South African law.

22. Promotional Offers and Discounts

From time to time, Noak may offer promotions, discounts, vouchers or special offers.

Unless otherwise stated:

• Promotions are subject to availability.
• Promotional offers may have specific terms.
• Promotions may be limited to certain products or customers.
• Promotions may have expiry dates.
• Promotional codes may not be transferred or exchanged for cash.
• We may limit the number of promotional items available.

Where a promotion has specific terms and conditions, those terms will apply to the extent that they do not conflict with applicable law.

23. Gift Cards and Vouchers

Where Noak offers gift cards, vouchers or promotional credits, additional terms may apply.

These may include:

• Expiry periods
• Minimum purchase requirements
• Product restrictions
• Redemption limits

The specific terms applicable to the voucher or gift card will be communicated at the time it is issued.

24. Intellectual Property

All intellectual property appearing on the website, including where applicable:

• Logos
• Brand names
• Product content
• Text
• Graphics
• Photographs
• Videos
• Website design
• Software
• Layout
• Icons

is owned by or licensed to Noak, Zotho Group (Pty) Ltd, or the relevant third-party rights holder.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, licence or commercially exploit website content without prior written permission from the relevant rights holder.

25. User-Submitted Content

If you submit reviews, comments, photographs, feedback or other content to Noak, you agree that:

• The content is not unlawful, defamatory, abusive or misleading.
• You have the right to submit the content.
• The content does not infringe another person’s intellectual property or privacy rights.

By submitting content, you grant Noak a non-exclusive, royalty-free right to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

26. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for:

• The content of third-party websites.
• Their privacy practices.
• Their security.
• Their availability.
• Their products or services.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

27. Website Availability

We aim to keep the website available and functioning properly.

However, the website may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical issues
• Hosting failures
• Cybersecurity incidents
• Internet or telecommunications disruptions
• Other circumstances beyond our reasonable control

We do not guarantee that the website will always be available, uninterrupted or error-free.

28. Website Security

You must not attempt to compromise the security or operation of the website.

This includes attempting to:

• Gain unauthorised access.
• Introduce malware.
• Attack or disrupt our servers.
• Circumvent security controls.
• Access another customer’s account.
• Interfere with website functionality.

We may take appropriate action where we reasonably believe that unlawful or malicious activity has occurred.

29. Limitation of Liability

To the extent permitted by applicable law, Noak and Zotho Group (Pty) Ltd will not be liable for losses that are:

• Indirect or consequential;
• Not reasonably foreseeable;
• Caused by circumstances outside our reasonable control; or
• Caused by your breach of these Terms.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits your rights under the Consumer Protection Act or any other applicable law.

30. Force Majeure

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• War
• Civil unrest
• Strikes
• Government action
• Power failures
• Internet or telecommunications failures
• Cybersecurity incidents
• Supply chain disruptions
• Courier disruptions
• Other events beyond our reasonable control

We will take reasonable steps to minimise the impact of such events where possible.

31. Privacy and Personal Information

Our collection and processing of personal information is governed by our Privacy Policy.

By using the website, you acknowledge that your personal information may be processed as described in our Privacy Policy and in accordance with applicable law.

Our Privacy Policy explains:

• What personal information we collect.
• How we use personal information.
• How we protect personal information.
• When information may be shared.
• Your privacy rights.
• How to contact us about privacy matters.

32. Electronic Communications

When you use the Noak website or communicate with us electronically, you consent to receiving communications electronically where permitted by law.

These communications may include:

• Order confirmations
• Payment notifications
• Delivery updates
• Customer service responses
• Account notifications
• Transactional communications

You may also receive marketing communications where permitted by applicable law and where appropriate consent has been obtained.

You may unsubscribe from marketing communications at any time.

33. Errors and Corrections

We may correct errors or update information on the website from time to time.

This may include errors relating to:

• Product descriptions
• Pricing
• Availability
• Specifications
• Promotional information

Where an error materially affects an order, we will handle the matter in accordance with applicable law.

34. Suspension or Termination

We may suspend or terminate your access to the website or your account where reasonably necessary, including where:

• You breach these Terms.
• Fraudulent activity is suspected.
• You misuse the website.
• Your actions threaten the security of our systems.
• Required by law.

Termination or suspension will not affect rights or obligations that arose before the suspension or termination.

35. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• Changes to our business.
• Changes to our products or services.
• Changes to technology.
• Changes to applicable laws.
• Changes to our business practices.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

36. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of the website will be subject to the jurisdiction of the appropriate courts of South Africa, subject to any rights you may have under applicable consumer protection legislation.

37. Consumer Protection

Nothing in these Terms is intended to:

• Waive your rights under the Consumer Protection Act;
• Exclude any statutory warranty;
• Limit any remedy that cannot legally be limited;
• Prevent you from exercising rights available to you under South African law.

Where there is a conflict between these Terms and a mandatory provision of applicable law, the mandatory provision will prevail to the extent of the conflict.

38. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or amended to the minimum extent necessary to make it lawful and enforceable where possible.

The remaining provisions will continue to apply.

39. Entire Agreement

These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and Noak regarding your use of the website and your purchases from Noak, subject to applicable law.

40. Contact Us

If you have questions about these Terms and Conditions, your order, or our services, please contact us.

Noak
An online retail brand operated by Zotho Group (Pty) Ltd

Legal Name: Zotho Group (Pty) Ltd
Company Registration Number: 2014/160818/07
Business Location: Randburg, Johannesburg, Gauteng, 2194, South Africa
Mailing Address: P.O. Box 262, Randburg, 2125

General Support: support@noak.co.za
Sales: sales@noak.co.za
WhatsApp: +27 65 513 4239
Website: https://www.noak.co.za/

Business Hours

Monday – Saturday: 08:30 – 17:00
Sunday & Public Holidays: Closed

Customer Visits and Collections

Noak is an online retailer. Customer collections and physical visits are available by appointment only.

Last Updated: 27 July 2026