Last Updated: 27 July 2026

1. Introduction

Welcome to Noak (“Noak”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, store, protect and otherwise process personal information when you visit or use our website at https://www.noak.co.za/, create an account, place an order, contact us, subscribe to our communications, or interact with us through other channels.

We respect your privacy and are committed to processing your personal information responsibly and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

By using our website and providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions, Shipping & Returns Policy, Warranty Policy, Cookie Policy, and any other policies published on our website.

2. Who We Are

The website https://www.noak.co.za/ is operated by Zotho Group (Pty) Ltd, a registered South African company operating the Noak online retail brand.

Legal Business Name: Zotho Group (Pty) Ltd
Trading Brand: Noak
Company Registration Number: 2014/160818/07
Business Location: Randburg, Johannesburg, Gauteng, 2194, South Africa
Mailing Address: P.O. Box 262, Randburg, Randburg, Johannesburg, Gauteng, 2125, South Africa
Website: https://www.noak.co.za/

General Support: support@noak.co.za
Sales Enquiries: sales@noak.co.za
WhatsApp: +27 65 513 4239

Noak is an online retailer. Customer collections and physical visits are available by appointment only.

Our business hours are:

Monday – Saturday: 08:30 – 17:00
Sunday & Public Holidays: Closed

For purposes of applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), Zotho Group (Pty) Ltd may act as the responsible party in relation to personal information processed through the Noak website and in connection with our business activities.

3. Our Commitment to Your Privacy

We understand that your personal information is important to you.

We will take reasonable steps to:

• Process personal information lawfully and responsibly.
• Collect only information that is reasonably necessary for legitimate business purposes.
• Use personal information for identified and lawful purposes.
• Take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
• Keep personal information reasonably accurate and up to date.
• Avoid retaining personal information for longer than reasonably necessary, subject to legal, regulatory, accounting and business requirements.
• Respect your rights in relation to your personal information.

Our privacy practices are guided by applicable data protection requirements, including POPIA.

4. Personal Information We May Collect

Depending on how you interact with Noak, we may collect different categories of personal information.

This may include:

4.1 Information You Provide to Us

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:

• Full name and surname
• Username and account details
• Email address
• Telephone or mobile number
• Billing address
• Delivery address
• Postal address
• Order information
• Products purchased
• Returns and refund information
• Customer service communications
• Information you provide when contacting us
• Marketing preferences
• Any other information you voluntarily provide

If you contact us through social media, WhatsApp, email or other communication channels, we may retain relevant information from those communications to assist you and maintain appropriate business records.

4.2 Information Relating to Orders

When you purchase products from Noak, we may collect and process information necessary to fulfil your order, including:

• Your name
• Contact details
• Billing information
• Delivery information
• Products ordered
• Order value
• Transaction reference
• Order history
• Returns, exchanges and refund information

This information allows us to process and manage your purchases and provide customer support.

4.3 Payment Information

When you make a purchase, payment information may be processed by our selected payment service providers.

Depending on the payment method used, we may receive limited information relating to your payment, such as:

• Payment status
• Transaction reference
• Payment method
• Partial payment details where provided by the payment provider

Where payments are processed by a third-party payment provider, your payment card or banking information may be handled directly by that provider and may not be stored on our own systems.

We encourage you to review the privacy policy of the payment provider you use.

4.4 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• General location information derived from your IP address
• Pages visited
• Time spent on pages
• Referring website
• Website interaction data
• Date and time of access
• Technical information relating to your device

This information may be used to operate, secure, maintain and improve our website and services.

5. How We Use Your Personal Information

We may process your personal information for legitimate and lawful purposes, including to:

• Create and manage your customer account.
• Process and fulfil your orders.
• Confirm and communicate with you about your purchases.
• Arrange delivery of products.
• Process returns, refunds and exchanges.
• Respond to customer enquiries and requests.
• Provide customer support.
• Communicate with you through email, telephone or WhatsApp where appropriate.
• Process payments through our payment service providers.
• Prevent and investigate fraud, abuse and other unlawful activity.
• Maintain the security and integrity of our website and systems.
• Improve our products, services and website.
• Understand how customers interact with our website.
• Conduct internal business administration.
• Maintain appropriate business and financial records.
• Comply with legal, regulatory, tax and accounting obligations.
• Send service-related communications.
• Send promotional or marketing communications where permitted by applicable law.
• Exercise or defend our legal rights.
• Protect the rights, property and safety of Noak, our customers and other persons.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law or otherwise lawfully authorised.

6. Direct Marketing

We may send you marketing communications about products, promotions, offers, news or other information that may be relevant to you.

Where required by applicable law, we will obtain the appropriate consent before sending direct electronic marketing communications.

You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link included in the relevant email; or
• Contacting us using the details provided in the Contact Us section of this Privacy Policy.

Please note that even if you unsubscribe from marketing communications, we may still send you necessary service-related communications, such as order confirmations, delivery updates, account notifications or important information relating to your transactions.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

A cookie is a small text file that may be stored on your device when you visit a website.

We may use cookies to:

• Enable essential website functionality.
• Remember certain preferences.
• Maintain shopping cart functionality.
• Understand website usage.
• Improve website performance.
• Analyse traffic and visitor behaviour.
• Support security and fraud prevention.
• Measure the effectiveness of marketing campaigns.
• Provide relevant advertising, where applicable.

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, social media or other services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

Where required, we may request your consent before placing non-essential cookies on your device.

8. Analytics and Website Performance Tools

We may use third-party analytics and performance tools to understand how visitors use our website and to improve our services.

These tools may collect information such as:

• Pages visited
• Device information
• Browser information
• Approximate location
• Website interactions
• Traffic sources
• Technical information

Examples of services we may use include Google Analytics, Meta Pixel or similar technologies, where installed and applicable.

The actual tools used by Noak may change from time to time.

Where third-party analytics or advertising services are used, those providers may process information in accordance with their own privacy policies and terms.

9. Sharing Personal Information with Third Parties

We may share personal information with carefully selected third parties where reasonably necessary to operate our business, provide services to you, or comply with legal obligations.

These parties may include:

• Payment service providers
• Banks and financial institutions
• Courier and delivery companies
• Warehousing and fulfilment providers
• Technology and hosting providers
• Website and IT service providers
• Email and communication service providers
• Customer support platforms
• Analytics and advertising providers
• Professional advisers, such as legal, accounting or auditing professionals
• Government authorities, regulators or law enforcement where legally required
• Other service providers acting on our behalf

Where appropriate, we seek to ensure that third parties who process personal information on our behalf are subject to appropriate confidentiality and data protection obligations.

We do not sell your personal information as a product or business asset.

10. Delivery and Courier Services

To fulfil your order, we may need to provide certain personal information to delivery or courier partners.

This may include:

• Your name
• Delivery address
• Telephone number
• Order information
• Information reasonably required to complete delivery

This information is shared only to the extent reasonably necessary to facilitate delivery and related customer service.

11. Payment Service Providers

Payments made through our website may be processed by third-party payment providers.

Your payment information may therefore be subject to the privacy policies, terms and security practices of the relevant payment provider.

We do not intend to store complete payment card details on our own systems unless this is specifically disclosed and lawfully managed.

You should never provide your full card number, CVV or banking password to us through ordinary email, social media messages or other unsecured communication channels.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

These may include links to:

• Payment providers
• Social media platforms
• Courier services
• Manufacturer or supplier websites
• Advertising platforms
• Other external websites

If you leave our website and visit a third-party website, that website’s own privacy policy and terms will apply.

We are not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

13. Social Media

If you interact with us through social media platforms, your interactions may also be subject to the privacy policies and terms of those platforms.

We may receive information that you choose to make available to us through those platforms.

We encourage you to review the privacy settings and policies of the social media services you use.

14. Information Security

We take reasonable and appropriate technical and organisational measures to protect personal information against risks such as:

• Unauthorised access
• Accidental loss
• Unlawful processing
• Unauthorised disclosure
• Destruction
• Alteration
• Misuse

Security measures may include appropriate access controls, authentication measures, secure communications, system monitoring, backups and other safeguards appropriate to the nature of the information we process.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping your account login credentials confidential and should notify us if you believe your account has been compromised.

15. Data Security Incidents

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will notify affected data subjects and/or the Information Regulator of a security compromise.

16. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Factors that may affect how long we retain information include:

• The purpose for which the information was collected.
• Our legal and regulatory obligations.
• Tax and accounting requirements.
• The need to resolve disputes.
• The establishment, exercise or defence of legal claims.
• Fraud prevention and security requirements.
• Legitimate business record-keeping requirements.

When personal information is no longer reasonably required, we may securely delete, destroy, anonymise or otherwise dispose of it in accordance with applicable requirements.

17. Your Rights

Subject to applicable law and any lawful limitations, you may have rights in relation to your personal information.

These may include the right to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where permitted by law.
• Object to certain forms of processing.
• Object to direct marketing.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.
• Lodge a complaint regarding the processing of your personal information.

The exercise of these rights may be subject to legal requirements, verification of identity, and applicable exceptions or limitations.

18. How to Exercise Your Privacy Rights

To exercise your privacy rights or submit a privacy-related request, please contact us using the details below:

Email: support@noak.co.za
Telephone/WhatsApp: +27 65 513 4239
Business Location: Randburg, Johannesburg, Gauteng, 2194, South Africa
Mailing Address: P.O. Box 262, Randburg, Randburg, Johannesburg, Gauteng, 2125, South Africa

Please include enough information for us to identify you and understand your request.

For security reasons, we may need to verify your identity before processing certain requests.

We may also ask for additional information where reasonably necessary to verify your identity or clarify your request.

We will handle privacy requests in accordance with applicable legal requirements.

19. Information Officer

The Information Officer responsible for matters relating to the protection of personal information and compliance with applicable data protection requirements is appointed by Zotho Group (Pty) Ltd, the company operating the Noak brand.

Responsible Company: Zotho Group (Pty) Ltd
Company Registration Number: 2014/160818/07
Trading Brand: Noak
Business Location: Randburg, Johannesburg, Gauteng, 2194, South Africa
Email: support@noak.co.za
Telephone/WhatsApp: +27 65 513 4239

For privacy-related enquiries, requests concerning personal information, or questions regarding this Privacy Policy, you may contact us using the details above.

20. Complaints

If you believe that we have processed your personal information in a manner that does not comply with applicable data protection law, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You may also lodge a complaint with the Information Regulator of South Africa where permitted by applicable law.

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and PAIA in South Africa.

21. International Transfers of Personal Information

Some of our service providers may process or store personal information outside South Africa.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable legal requirements.

Depending on the circumstances, this may involve assessing the level of protection available in the receiving country, contractual safeguards, consent or another lawful basis permitted by applicable law.

International transfers may occur in connection with services such as website hosting, cloud storage, analytics, payment processing, email communications or other technology services.

22. Children’s Personal Information

Our website is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If we become aware that we have collected personal information from a child in circumstances where the processing is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details provided in this Privacy Policy.

23. Accuracy of Personal Information

We aim to keep personal information in our possession reasonably accurate, complete and up to date.

You are encouraged to notify us if any personal information you have provided to us changes or is inaccurate.

You may contact us to request that inaccurate or incomplete information be corrected, subject to applicable legal requirements.

24. Privacy of Our Website

While we take reasonable steps to protect our website and systems, we cannot guarantee that our website will always be available, uninterrupted or completely free from security vulnerabilities.

You should take reasonable precautions when accessing websites and services online, including maintaining appropriate security software and protecting your passwords and devices.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business.
• Changes to our website or services.
• Changes to technology.
• Changes to our data processing practices.
• Changes in applicable legal or regulatory requirements.

When we update this Privacy Policy, we will change the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we process personal information.

26. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Noak
An online retail brand operated by Zotho Group (Pty) Ltd

Legal Name: Zotho Group (Pty) Ltd
Company Registration Number: 2014/160818/07
Business Location: Randburg, Johannesburg, Gauteng, 2194, South Africa
Mailing Address: P.O. Box 262, Randburg, 2125

General Support: support@noak.co.za
Sales: sales@noak.co.za
WhatsApp: +27 65 513 4239
Website: https://www.noak.co.za/

Business Hours

Monday – Saturday: 08:30 – 17:00
Sunday & Public Holidays: Closed

Customer Visits and Collections

Noak is an online retailer. Customer collections and physical visits are available by appointment only.

Last Updated: 27 July 2026